Ziyouzhiniao01
November 9, 2023
I arrived late on the night of the 5th, and the front desk randomly gave me a room on the first floor. It was neither clean nor the lake view room I booked. The most annoying thing is that the order clearly stated breakfast for 4 people, but the front desk refused to tell me. The system said breakfast for 2 people, but we were 3 people, so we had to pay 469 pesos/day for breakfast per person. After communicating with Ctrip, they agreed to reimburse us for two breakfasts. Thank you 🙏. Don't be fooled by the so-called four-star name and don't book this hotel. I didn’t take any photos of the room, I took photos of the hotel’s seaside, but the scenery in Cancun is indeed beautiful.
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